Privacy Policy

Effective date: 26 September 2025


This Privacy Policy explains how Qi Alive Limited ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit qialive.com (the "Site") and when you subscribe to our emails, newsletters, or other updates. It also describes your rights and choices.


If you do not agree with this Policy, please do not use the Site or provide your personal information.


1) Who we are & contact details

Qi Alive Limited
Registered address: United Kingdom 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ
Email: info@qialive.com
If you have questions, contact us at the email above.


2) What we collect

  • Contact information: name, email address, location and any information you include when subscribing or contacting us to schedule or inquire about a session.
  • Usage data: pages viewed, links clicked, IP address, device/browser type, approximate location, and similar analytics collected via cookies or similar technologies.
  • Log data & security data: server logs to keep the Site secure.


We do not intentionally collect sensitive information unless you voluntarily provide it in a free‑text field (please avoid sharing sensitive details).


3) How we collect information

  • Directly from you: when you enter your email to subscribe, download resources, or contact us.
  • Automatically: via cookies, pixels, and similar technologies. See Cookies & similar tech below.
  • From service providers: e.g., email service/CRM platforms and analytics tools.


4) Purposes & legal bases for processing

We use personal information for:

  • Email communications & newsletters (deliver content you requested, product/service updates, promotions):
  • Session schedulling and administration: schedulling your session, responding to inquiries, and keeping records of past communication. 
  • Analytics & site improvement (understanding usage, improving content, preventing abuse)


You may withdraw consent at any time (e.g., by clicking “unsubscribe” in our emails).


5) Cookies & similar technologies

We might use cookies, pixels, and local storage to operate the Site, remember preferences, measure performance, and personalize content. Where required by law, we will request consent for non‑essential cookies via a cookie banner. You can manage preferences through the banner or your browser settings.

Essential cookies are necessary for the Site to function and are always active. Analytics/marketing cookies are used only with your consent where required.


6) How we share information

We may share your information with:

  • Service providers/Processors who perform services for us (e.g., email delivery, CRM, analytics, hosting, security). These partners are contractually bound to protect your data and act on our instructions.
  • Legal & compliance recipients when required by law, to protect rights, or in response to valid legal requests.
  • Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information for money.


Current processors:

  • Email/CRM: IONOS, ManyChat, MailerLite
  • Analytics: IONOS, Instagram, ManyChat, MailerLite
  • Hosting/CDN: IONOS


7) Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, including to meet legal, accounting, or reporting requirements. For email subscribers, we generally retain your information until you unsubscribe or after 36 months of inactivity, after which we delete or anonymize it unless we need to retain it longer for legal reasons.


8) Email marketing & your choices

  • Unsubscribe: You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us.
  • Preferences: You may adjust the frequency or types of messages (where available).
  • Transactional emails: We may still send non‑marketing communications (e.g., service or legal notices).


9) Security

We use reasonable and appropriate technical and organizational measures to protect personal information (e.g., HTTPS/TLS, access controls, encryption at rest where available, least‑privilege access, staff training). No method of transmission or storage is 100% secure.

10) Links to other sites

Our Site may contain links to third‑party websites. We are not responsible for their privacy practices. Please review their policies.


11) Changes to this Policy

We may update this Policy from time to time. The updated version will be indicated by an updated Effective date and will be effective as soon as posted. If changes are material, we will provide additional notice as required by law.


12) How to contact us

Questions, requests, or complaints: info@qialive.com
Postal address: Qi Alive Limited, United Kingdom 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ